Privacy Policy
1. Introduction
Perth Physiotherapy and Pilates (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
2. Information We Collect
We may collect the following types of personal information:
- Personal Details: Name, address, date of birth, contact information.
- Health Information: Medical history, treatment details, and other health-related information necessary for providing our services.
- Financial Information: Billing details, insurance information.
- Digital Data: Information collected through our website and social media platforms, including IP addresses, cookies, and online behavior patterns.
3. How We Collect Information
We collect personal information, whether through online or offline means, including:
- Direct Interactions: Information you provide during consultations, other health services, via our website, over the phone, or through interactions with our clinic or personnel. This includes sensitive health information collected with your explicit consent.
- Third Parties: Information received from healthcare providers, insurers, or our digital marketing partners. Where personal information is collected from third parties, we ensure you are informed, either at the time of collection or as soon as practicable thereafter.
- Digital Channels: Information collected through cookies, analytics tools, and similar technologies when you engage with our website or social media pages. You can manage your cookie preferences through your browser or opt out where applicable.
We do not disclose personal information to overseas recipients unless necessary, and in such cases, we ensure the recipient complies with the Australian Privacy Principles or equivalent standards.
4. Use of Personal Information
We use your personal information to:
- Provide Services: Deliver physiotherapy and Pilates services tailored to your needs.
- Administrative Purposes: Manage appointments, billing, and communications.
- Marketing: With your consent, inform you about new services, promotions, or events.
- Data Analysis: Enhance our services and marketing strategies by analyzing both online and offline data.
5. Disclosure of Personal Information
We may disclose your personal information to:
- Healthcare Providers: To coordinate your care with other medical professionals.
- Digital Marketing Agency: To assist in our marketing efforts, ensuring they adhere to privacy obligations.
- Legal Obligations: When required by law or to protect your vital interests.
6. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure.
7. Access and Correction
You have the right to access and correct your personal information held by us. To do so, please contact us using the details provided below.
8. Cookies and Online Tracking
Our website uses cookies to enhance user experience and analyze site traffic. You can control cookie settings through your browser preferences.
9. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website.
10. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact us at:
Perth Physiotherapy and Pilates 56 Ellen Stirling Boulevard Innaloo, WA 6018 Phone: 0416 411 191 Email: admin@perthphysioandpilates.com
By engaging with our services, you consent to the collection and use of your personal information as outlined in this Privacy Policy.